Return Policy
Thank you for choosing to shop with us! We take pride in offering high-quality mushroom products and stand by the care we put into every order. Due to the nature of our products and applicable regulations, please read our return policy carefully.
Eligibility for Returns
Because our products are perishable and sensitive to storage conditions, we do not accept returns on opened or used items. However, we are committed to your satisfaction and will gladly resolve any issues related to:
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Wrong items shipped
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Damaged items upon arrival
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Missing products from your order
If your order arrives damaged or incorrect, you must notify us within 7 days of delivery to be eligible for a resolution.
How to Request a Return or Exchange
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Contact our support team at [info@trippymarket.com] with your order number and a clear description (including photos, if applicable) of the issue.
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We will respond within 1–2 business days to approve your return or suggest a resolution.
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If eligible, we will offer either a replacement, store credit, or a refund (minus shipping fees, if applicable).
Non-Returnable Items
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Opened or used mushroom products
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Items not in their original condition or packaging
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Orders past the 7-day return request window
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Products shipped outside of Colorado (we currently do not service other states due to legal restrictions)
Shipping Responsibility
If a return is approved, we will cover shipping costs for damaged or incorrect items. For all other eligible returns, customers are responsible for return shipping.
Legal Disclaimer
All returns and replacements are subject to compliance with local and state laws in Colorado. By purchasing from our site, you confirm that you are aware of and compliant with Colorado’s regulations regarding the possession and use of mushroom products.
Need Help?
Our customer support team is here for you. Contact us at [info@trippymarket.com] or call (205) 707-0987 with any questions or concerns about your order.
Your satisfaction matters to us—thank you for supporting Trippy Market , a Colorado-based mushroom business!